Job Title: Clinical Case Manager / Office Manager
Location: Fremantle, Western Australia
Hours of work: Part time (flexible)
VetCT was established in 2009 in Cambridge, UK with the mission to provide the highest quality telemedicine service for vets.
With a team of more than 40 veterinary specialists, the company has seen rapid yearly growth - enjoying ambitious expansion into Australasia in December 2014. Our subsidiary company in Australia is designed to serve both local vets in Australasia and to enable provision of a 24-hour service to all of our global clients.
VetCT was built on the principles of high quality, professional work and outstanding customer service. Our team are instilled with the principle that everything we do must centre on first-rate patient care - and we insist that our commitment to our clients and their patients is central to all of the work that we do. As an organisation, we constantly strive to do our part in improving standards within the veterinary medicine profession.
This is an exciting opportunity to be involved in a rapidly developing area of the veterinary industry and the successful candidate will need to have initiative, be self-motivated and be confident in accepting responsibilities.
The ideal candidate will have excellent communication skills, enjoy speaking to international vets and veterinary nurses on a daily basis, and have a calm, professional attitude. We have an excellent reputation for customer care and a strong customer service focus is essential.
The role is office-based, but may involve some travel (national and possibly international). Strong abilities and interest in the computer-based aspects of veterinary management (such as website, social media, practice management systems and ideally digital imaging modalities and PACS) are required. The role may be suited to someone with experience/interest in specialist referral practice.
- Day to day telemedicine case management - handling incoming veterinary radiology cases
- Coordinate relationship between clients and Radiologists
- Triage of urgent / critical incoming veterinary cases
- Trouble-shooting image transfer and software platform usage (full training will be provided)
- Veterinary customer service via telephone and email communication
- Database ownership and management
- Veterinary course organising and in-house training organisation
- Networking with vets, veterinary nurses and veterinary industry contacts
- Office coordination and administration duties e.g. answering phones and PA duties.
We love flexible people, so please be aware that this is not an exhaustive list of responsibilities!
Experience and Qualifications:
●Knowledge and/or experience of the veterinary industry
●Knowledge and/or experience in digital medical imaging
●Experience of coordinating multiple clients
●International experience is highly desirable
●Confident computer skills essential (PC/Mac)
●Experience in using Word, Excel and ideally file upload systems (Dropbox, Hightail)
●Ability to tackle / troubleshoot very minor IT problems
Skills / Competencies:
●Unrivalled customer service skills
●Excellent communication/relationship building ability
●Bags of initiative and a natural ability to problem solve
●Reliable and organised; with an ability to work efficiently and accurately under pressure
●Adaptable and able to take on multiple tasks
●Team player, flexible and highly self-motivated
●Excellent computer skills
●Flexible working hours
●Fun, friendly and enthusiastic team
To find out more about us, please visit our website www.vet-ct.com
If you share our excitement in delivering excellent service and patient care in this unique area of veterinary medicine, then we would welcome your application. Please contact Sam Woozley at firstname.lastname@example.org
We look forward to hearing from you!